DELIVERY & DELIVERY
Delivery times
The exact delivery time depends on whether the item you ordered is in stock, the delivery time of a customised product, the chosen delivery method, and the distance to where the delivery is to be made. The delivery time will be discussed with you during the ordering process.
Delivery time for out-of-stock items
If an item is out of stock or custom-made especially for you, these items must first be ordered from our suppliers and will be delivered to you as soon as possible after delivery to our warehouse. The exact delivery time depends on the supplier and the article you ordered. Indicative delivery times are listed with the items in our webshop, and will be discussed with you again during the ordering process.
Delivery time multiple items
When you order multiple items at once, we do our best to deliver all items to you in one go. In that case, the delivery time for your complete order will be the same as that of the item with the longest delivery time. If you prefer to have the items you have ordered delivered independently, you can indicate this during the ordering process. Do you need furniture urgently? Please contact us for a suitable proposal. We always have products that can be taken away immediately, or scheduled directly for delivery.
Delivery
Of course, you want your newly ordered interior products to be handled with extra care. Therefore, our expert and friendly delivery staff will be happy to personally deliver your order to you in our solid Tanner House van or truck.
Delivery charges
Delivery within a 75 km radius of our shop costs €95.00. The price for further delivery is on request. Please contact us to discuss the options. We ship our furniture worldwide with approved furniture carriers. Some smaller items are typically sent by post, shipping costs will be discussed with you in advance. Some smaller, fragile items are not sent by post. You can choose to collect such an order yourself.
Planning
Once your complete order has been received by us, we will contact you by telephone to arrange a delivery appointment. You are responsible for assessing whether a piece of furniture can fit into your property. For all tables, the base is separate from the top. If a piece of furniture cannot be delivered into your property and a second delivery needs to be scheduled, the cost for the second delivery will be the same as the first. For tables larger than 240cm, it is advisable that you arrange for additional assistance to bring the table inside.
Delivery
Two of our delivery staff will carefully carry your furniture order inside and place it in your desired location. They will carefully unpack your order for you and take the packaging materials back for recycling. All products will be delivered at the same time. Fragile items such as glass home accessories and lighting can be delivered in one order with your furniture by our own delivery service.
Montage
Our expert delivery drivers assemble almost all the furniture they deliver, so you can enjoy your purchase on the same day. Of course, they also ensure that all doors and/or drawers are properly adjusted. All furniture items are fitted with felt pads under the legs to protect your floor. Some items are excluded from our assembly service: our delivery service excludes wall mounting and the assembly of lighting. For these, you will need to arrange for a professional installer yourself.
First-floor delivery
Do the furnishings need to go to a higher floor? If so, you will need to arrange a removal lift yourself. The costs for this will also be your responsibility. You must assess for yourself whether a removal lift can be used in your living situation. We will discuss this with you in advance.
Free in-store collection
Would you prefer to collect your order from our warehouse at our shop on Florijnstraat in Chaam? You can indicate this during your order process. We will inform you when your order is ready for collection, and we will help you load the furniture into your car.